Good morning, Jordan
Here's what needs your attention.
AI Daily Brief
17:307 customer situations need your attention. 2 may breach SLA within 30 minutes. 3 are linked to active service incidents. 4 resolutions are ready for review.
Next best work
Prioritized by customer impact, SLA, repeat contact and resolution readiness.
Fernanda Ríos
CriticalInvestigatingResidential · Fiber + Mobile
Fiber outage — no service
María López
CriticalInvestigatingResidential · Fiber 500 + Mobile 20GB
Fiber unavailable
María López
CriticalInvestigatingResidential · Fiber 500 + Mobile 20GB
Fiber unavailable
My work right now
My Work
Digital Care
Customer Impact
AI
Customer impact now
127
affected
43
contacted
28
situations
17
repeat
14 customers can receive a proactive service update now.
6
affected
4
contacted
6
situations
2
repeat
4 customers have not received a status update in 48h.
6 Fiber installations delayed
Common dependency detected: ONT activation
6
delayed
4 customers have not received a status update in 48h.
CX signals
AI insights
INC-1048 is driving 31% of today's Fiber repeat contacts.
6 cases appear to be duplicates of active network incidents.
4 Fiber installation customers contacted care after provisioning failed, but no proactive status update was sent.
Billing questions increased 18% after September invoices were generated.